Listing of ISO 9000 references and resources, including books and web sites. Key words: Quality Policy Manual, procedures, work instructions, Total Quality Management, TQM, international business, Ron Kurtus, School for Champions. Copyright © Restrictions
ISO 9000 References and Resources
by Ron Kurtus (revised 25 October 2013)
With the novelty of ISO 9000 registration wearing down, the resources for information on the subject has also matured. There are fewer books available, their price has become more reasonable and their quality has improved. Although resources on the Internet mainly consist of consultants selling their services or companies selling their products, you still can get some useful information.
The following material are some books and web sites that may prove useful to you.
Following is a sampling of reference sites. I will add to this list, as time goes by.
The American Society of Quality - Information on ISO 9000 and sells copies of the ISO 9000 Standard
Registrar Accreditation Board - Information on ISO 9000 registrars
International Quality Systems - Listing of accreditation bodies, registrars, auditors, calibration labs and consultants
ISO 9000 Checklist - Background material, but also selling their checklist product
ISO 9000 Translated into Plain English - Good background material; Some sales-pitch on material
ISO Online - Solid information on ISO 9000 and ISO 14000
TQM and ISO 9000 Web Resources - A good list of resources and links
ISO Register Inc. - Membership allows search of ISO 9000 companies, registrars and jobs
BizManuals.com - ISO 9000 and other business manuals
BizManuals Links - Links to ISO 9000 and other business sites
DOW Quality Management System Manual - good example
The 9000 Store - Products and tutorials for do-it-yourself ISO 9001 project managers
Ask Art ISO 9000 Solutions - Information on ISO 9000
QMS Software Systems - Information about Quality Management Systems (QMS) software
If you have other recommended resources, let me know.
The following books are excellent resources for learning more about ISO 9000, as well as getting guidance for seeking compliance and certification. You may be able to find these books in your local bookstore or can order them from Amazon.com.
These are recently published books on the new ISO 9000:2000 version of the standard.
ISO 9000: 2000 New Requirements, 28 Requirements Checklist and Compliance Guide by Jack Kanholm, AQA Press, 2000 ($29.00)
Identifies and explains 28 distinct, auditable requirements that must be implemented to upgrade a quality system from ISO 9000:1994 revision.
ISO 9000:2000 In a Nutshell by Jeanne Ketola and Kathy Roberts, Paton Press, 2001 ($24.95)
Guide to the ISO 9000:2000 revisions which provides information needed to make a successful transition from the 1994 version.
ISO 9000:2000 Survival Guide by Carole Anton, Doug Anton, AEM Consulting Group, 2000 ($9.95)
Concise reference that helps companies that are seeking ISO 9000 registration for the first time, as well as ones that are changing to the new 2000 revision.
These books have valid information, but concern the previous version of ISO 9000.
ISO 9000 for Small Businesses by Ray Tricker, Butterworth-Heineman, 1997 ($38.47)
Begins with explanation of quality concepts and then provides a step-by-step guide to ISO 9000 certification, specifically for small to mid-sized companies.
ISO 9000 Implementation for Small Businesses by James L. Lamprecht, ASQ Quality Press, 1996 ($26.60)
Good basic guide to the registration process for smaller companies, including the right questions to ask in writing the Quality Manual. Aimed at those with little or no experience in ISO 9000 or quality issues.
The ISO 9000 Book: A Global Competitor's Guide to Compliance and Certification by John T. Rabbitt and Peter A. Bergh, Quality Resources, 1994 ($20.97)
Good overview with example how one company achieved ISO 9000 certification. Straightforward approach to ISO 9000 compliance and certification.
The ISO 9000 Handbook by Robert W. Peach, Irwin Professional Publications, 1996 ($64.00)
A top-selling classic ISO 9000 edition and comprehensive guide to quality systems implementation and registration. Also gives a comparison of ISO 9000 standards with the Malcolm Baldridge Quality Award guidelines and TQM.
ISO 9000 and Beyond: From Compliance to Performance Improvement by H. James Harrington and Dwayne D. Mathers, McGraw-Hill, 1997 ($20.97)
Gives good information on going from ISO 9000 compliance to performance improvement and TQM. Includes a CD-ROM that gives an overview of the book and advertising for their consulting firm.
Read to improve your knowledge
Questions and comments
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ISO 9000 References and Resources