Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual: Sec. 4.20 Statistical Techniques
by Ron Kurtus (14 March 2001)
The following material is section 4.20 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.20 Statistical Techniques
In our company, we have various repetitive processes used in the manufacture of our product.
We believe it is important to use statistical techniques to measure and validate our processes and to make sure our product characteristics are as stated. This is to avoid the risk of having incorrect information on our product's quality and on the effectiveness of its work processes.
We believe that effective use of statistical techniques will result in reduced costs due to eliminating wasted effort and material. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Thus, in order to verify the acceptability of our process capability and our product characteristics, it is the policy of this company to adhere to the ISO 9001 section 4.20 standard on Statistical Techniques and always use adequate statistical techniques.
It is also the policy of this company to use our Procedure 4.20 for identifying those adequate statistical techniques required for verifying the acceptability of our process capability and our product characteristics.
Resources and references
ISO Online - International Organization for Standardization website
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Sample Quality Manual: 4.20 Statistical Techniques