Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual: Sec. 4.17 Internal Quality Audits
by Ron Kurtus (14 March 2001)
The following material is section 4.17 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.17 Internal Quality Audits
In our company, we use a system of policies and procedures for our management and workers to follow.
We believe it is important that we regularly check or audit our quality system to make sure everyone is following company policy, procedures, and work instructions. This is done in order to avoid risk of losing control of our quality system operations.
We believe that effective internal quality audits will result in reduced costs by helping to eliminate wasted effort and material. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Thus, in order to verify that our quality activities comply with planned arrangements and also to determine the effectiveness of the quality system, it is the policy of this company to adhere to the ISO 9001 section 4.17 standard for Internal Quality Audits and always carry out a comprehensive system of planned and documented internal quality audits.
To make sure we take care of important business first, it is our policy to schedule audits on the basis of the status and importance of the activity. It is also our policy to carry out the audits and follow-up actions in accordance with our Procedure 4.17.
To make sure that we respond to the results of audits, it is our policy to always document the results of those audits and to bring them to the attention of the personnel having responsibility in the area audited.
To make the audits effective and worthwhile, it is our policy that the management personnel responsible for the area always take timely corrective action on the deficiencies found by the audit (see paragraph 4.1.3).
Resources and references
ISO Online - International Organization for Standardization website
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Sample Quality Manual: 4.17 Internal Quality Audits