Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual: Sec. 4.8 Product Identification and Traceability
by Ron Kurtus (14 March 2001)
The following material is section 4.8 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.8 Product Identification and Traceability
In our company, we often have a number of different products in house, as well as many units of single products.
We believe it is important for us to properly identify and keep track of our product. This is to avoid the risk of mix-ups or lost products.
We believe that effective product identification and traceability will result in reduced costs by helping eliminate wasted effort and material due to mix-ups or lost products. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Thus, in order to avoid product mix-ups or confusion, it is the policy of this company to adhere to the ISO 9001 section 4.8 standard on Product Identification and Traceability and always identify our products from applicable drawings, specifications, or other documents, during all stages of production, delivery, and installation, where appropriate.
It is also our policy, where appropriate, to use and maintain Procedure 4.8 for identifying the product from applicable drawings, specifications, or other documents, during all stages of production, delivery, and installation.
To avoid confusion in orders, it is our policy to always use a unique identification for an individual product or batches, where, and to the extent that, traceability is a specified requirement.
It is also our policy to always record this identification (see section 4.16).
Resources and references
ISO Online - International Organization for Standardization website
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Sample Quality Manual: 4.8 Product Identification and Traceability