Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual: Sec. 4.7 Purchaser Supplied Product
by Ron Kurtus (14 March 2001)
The following material is section 4.7 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.7 Purchaser-Supplied Product
In our company, we sometimes receive and use parts and supplies provided by our customer (purchaser).
We believe it is important for us to protect those customer-provided parts and supplies. This is to avoid the risk of losing or damaging those items.
We believe that effective control of purchaser supplied product will result in reduced costs by helping eliminate wasted effort and material due to having to replace those items. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Thus, in order to avoid possible loss or damage of purchaser-supplied product, it is the policy of this company to adhere to the ISO 9001 section 4.7 standard on Purchaser-Supplied Product and always verify the incoming condition, properly store, and maintain those products that are supplied by the purchaser and provided for incorporation into our supplies.
It is our also our policy to follow and maintain Procedure 4.7 for verification, storage, and maintenance of purchaser-supplied product provided for incorporation into the supplies.
To keep our customer aware of any problems, it is our policy to always record and report to the purchaser any such product that is lost, damaged, or is otherwise unsuitable for use. (See paragraph section 4.16).
NOTE: Verification by the supplier does not absolve the purchaser of the responsibility to provide acceptable product.
Resources and references
ISO Online - International Organization for Standardization website
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Sample Quality Manual: 4.7 Purchaser Supplied Product