Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual: Sec. 4.2 Quality System
by Ron Kurtus (14 March 2001)
The following material is a section of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.2 Quality System
In our company, we have a system of policies, procedures and instructions to guide our work in a quality manner.
We believe it is important for us to follow these policies, procedures, and instructions. This is to have some sort of system to assure the quality of their products and services quite and being able to deliver what we promise.
We believe that using such a quality system will result in reduced costs by helping eliminate wasted effort and material that could come from disorganized efforts. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
(By quality system we mean documented policies, procedures, and work instructions that lead to and guide the delivery of quality products and services, as promised to the customer.)
Thus, to make sure we have a guide to operate the company and ensure that our products are high quality, it is the policy of this company to adhere to the ISO 9001 section 4.2 standard on Quality System and have a documented quality system.
The establishment of a documented quality system includes the preparation of documented quality system procedures and instructions in accordance with the requirements of the ISO 9001 standard and the effective implementation of the documented quality system procedures and instructions.
It is also our policy to maintain that documented quality system.
In meeting specified requirements, timely consideration is given to the following activities:
- The preparation of quality plans and a quality manual in accordance with the specified requirements
- The identification and acquisition of any controls, processes, inspection equipment, fixtures, total production resources, and skills that may be needed to achieve the required quality
- The updating, as necessary, of quality control, inspection, and testing techniques, including the development of new instrumentation
- The identification of any measurement requirement involving capability that exceeds the known state of the art in sufficient time for the needed capability to be developed
- The clarification of standards of acceptability for all features and requirements, including those that contain a subjective element
- The compatibility of the design, production process, installation, inspection and test procedures, and the applicable documentation
- The identification and preparation of quality records (see section 4.16)
Resources and references
ISO Online - International Organization for Standardization website
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Sample Quality Manual: 4.2 Quality System