Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual: Sec. 4.0 Quality System Requirements
by Ron Kurtus (14 March 2001)
The following material is section 4.0 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.0 Quality System Requirements
The following sections list the policies or commitments of Kurtus Technologies to design, manufacture, deliver, and service our quality products and services using quality methods. What we mean by quality products and services are those products and services that meet the contracted specification, including those specifications that are "reasonable assumed." (By quality methods we mean those methods that result in quality products and services.)
We believe that companies that follow what are considered "good practices" or adhere to accepted standards of quality usually operate their businesses in an effective and consistent manner. They also deliver a product or service of the quality expected by their customer.
We believe that following such good practices will result in reduced costs by helping eliminate waste and will also result in repeat and new business due to customer satisfaction from getting quality goods.
Thus, it is the policy of Kurtus Technologies to follow the ISO 9001 standards for the effective operation of our business and the delivery of quality product and service, as stated in the following sections.
Resources and references
ISO Online - International Organization for Standardization website
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Sample Quality Manual: 4.0 Quality System Requirements